Ethnographic methods to know your users
Ethnographic methods to know your users
Judi Briden
Katie clark
Isabel Kaplan
How are students different now rather than 10 years ago
Two year project : 2004-2006
What to undergraduates really do when they write research papers
Work practices of faculty.(I need more info on this)
“retrospective interviews”
recently completed papers
receiving the assignment to turning it in
each step illustrated on a poster (drawing – comic?)
interviews video-recorded and transcribed
only 2 people showed up in library session.
No one talked about consulting with a librarian
Often talked to family members
Meeting with professor often
Also used
Photographic Surveys
Gave students disposable camera and asked to take pictures of…
“favorite place to study”
“something high-tech”
“the things you carry with you”
"Picture of dorm room showing your computer”
“where you keep your books”
“things you take to class”
“something you can’t live without”
“something really weird”
Isabel Kaplan
Mapping diaries and Design workshops
Mapping diaries
Gave students copies of a campus map and show where they went one day.
Time of each stop and sequence
Observed
Students are on the go for hours
More than just attend class
Carry their belongings with them
Use technology everywhere
Variety of facilities and services
Every day is different
What do students need for a day like this?
How can the library best meet those needs?
What makes a place attractive to students?
Design workshop
Design the ideal library space
Imagine you design the space and overnight it is built
It is exactly the way you wanted it to be and you love it and want to go there a lot.
Show us what it looks like
“windows that can open for a nice day.”
“sunlamps in winter”
"meeting rooms"
"comfy"
"quiet but not silent"
"radio but study room w/sound proof"
"no fluorescent lighting"
“helpful people”
"coffee and food"
"big chairs and couches"
attention to environment big windows etc
If you could only have one electronic device…
4sides
entertainment
school supplies
website:
connect to people
chat room for subjects
connect to course needs
assignment sorter
connect to entertainment
tv movies etc.
Katie Clark
Asked in natural habitat
In student union
“get free snacks” – recruited
no problems at all finding materials for papers
mechanics of paper writing is a challenge
go to professors and tas for helps
librarians are not specialists they only help w/catalog and finding books
“late at night interviews”
asked to look at their computer screens
LAN games
@dorm
lots of distractions
music video games
“my room is your room”
Fresh (not a lot of work – bouncing off the walls)
Upper (more focus)
“forced to finish assignment” battery power
True
Students work and study late
Study in the library
Communicate w parents regularly
Not so true
Take first 3 articles from google
Procrastinators
Afraid to approach the reference desk
Confident in ability to find online articles but librarians are generalists not specialists.
http://tinyurl.com/f63dj
Judi Briden
Katie clark
Isabel Kaplan
How are students different now rather than 10 years ago
Two year project : 2004-2006
What to undergraduates really do when they write research papers
Work practices of faculty.(I need more info on this)
“retrospective interviews”
recently completed papers
receiving the assignment to turning it in
each step illustrated on a poster (drawing – comic?)
interviews video-recorded and transcribed
only 2 people showed up in library session.
No one talked about consulting with a librarian
Often talked to family members
Meeting with professor often
Also used
Photographic Surveys
Gave students disposable camera and asked to take pictures of…
“favorite place to study”
“something high-tech”
“the things you carry with you”
"Picture of dorm room showing your computer”
“where you keep your books”
“things you take to class”
“something you can’t live without”
“something really weird”
Isabel Kaplan
Mapping diaries and Design workshops
Mapping diaries
Gave students copies of a campus map and show where they went one day.
Time of each stop and sequence
Observed
Students are on the go for hours
More than just attend class
Carry their belongings with them
Use technology everywhere
Variety of facilities and services
Every day is different
What do students need for a day like this?
How can the library best meet those needs?
What makes a place attractive to students?
Design workshop
Design the ideal library space
Imagine you design the space and overnight it is built
It is exactly the way you wanted it to be and you love it and want to go there a lot.
Show us what it looks like
“windows that can open for a nice day.”
“sunlamps in winter”
"meeting rooms"
"comfy"
"quiet but not silent"
"radio but study room w/sound proof"
"no fluorescent lighting"
“helpful people”
"coffee and food"
"big chairs and couches"
attention to environment big windows etc
If you could only have one electronic device…
4sides
entertainment
school supplies
website:
connect to people
chat room for subjects
connect to course needs
assignment sorter
connect to entertainment
tv movies etc.
Katie Clark
Asked in natural habitat
In student union
“get free snacks” – recruited
no problems at all finding materials for papers
mechanics of paper writing is a challenge
go to professors and tas for helps
librarians are not specialists they only help w/catalog and finding books
“late at night interviews”
asked to look at their computer screens
LAN games
@dorm
lots of distractions
music video games
“my room is your room”
Fresh (not a lot of work – bouncing off the walls)
Upper (more focus)
“forced to finish assignment” battery power
True
Students work and study late
Study in the library
Communicate w parents regularly
Not so true
Take first 3 articles from google
Procrastinators
Afraid to approach the reference desk
Confident in ability to find online articles but librarians are generalists not specialists.
http://tinyurl.com/f63dj
posted by Tricia @CheekyAttitude at 4:37 PM
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